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We value your feedback and inquiries. To get in touch with us, kindly use
the contact form below.

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    Our friendly team is here to help.

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    Mon-Fri from 8am to 5pm.

    +33 6 66 59 52 07

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    Frequently Asked Questions

    Client accountOrders and deliveriesReturns and exchangePaymentProductsGifts
    How do I change my personal information?

    You can update your account information at any time by clicking on “My account” located in the top right corner of your screen. After logging in, you can make the desired changes using the menu.

    How do I retrieve my password if I forget it?

    On the login page, click on the “Forgotten your password” link situated below the password field. Enter your email address, and you will promptly receive an email containing a link for resetting your password.

    How much does delivery cost?

    Shipping costs vary depending on the geographical area and the delivery method. Shipping costs are indicated at the time of the shopping cart.
    Delivery is free for orders totaling 350 euros or more.

    What are the delivery items?

    Depending on the delivery service chosen and the place of delivery, the delivery time differs. The information below is given as an indication.
    Colissimo: 2 to 5 working days, but this time may vary during busy periods (sales, private sales, end-of-year celebrations) and depending on the country of delivery.

    How do I return my order?

    If you wish to make a return, kindly reach out to our customer service within 14 days from the date of your order’s delivery. Beyond this period, returns will not be accepted.
    You can contact us by phone during our operating hours, which are from 10 a.m. to 5 p.m., Monday to Friday. Alternatively, you can send an email to with the subject line “Return request + your order reference.” We will process your request within 48 hours of receipt and provide you with confirmation as well as instructions for returning your order.
    Please note that we can only accept products that are in perfect condition, unused, and still have all their original labels intact.

    How do I send my return package?

    Once your return request has been confirmed, you must carefully pack the products in a package or bag of your choice. Please note that as our products are 100% cashmere, you must protect them in the parcel to avoid any damage during transport.
    Return address:
    To the attention of customer service
    368 route de Varennes
    21 200 Beaune
    You are responsible for the shipping costs of your return. You will be notified by email to confirm receipt of your return package at our premises and the processing of your refund.

    How do I make an exchange?

    For all exchange requests, please contact customer service within 14 days of delivery of your order. After this period, exchanges are no longer accepted.
    By telephone: Monday to Friday from 10 a.m. to 5 p.m. By email:, with the subject line: Exchange request + your order reference. 
    Your request will be processed within 48 hours once received. You will receive a confirmation of your request as well as instructions on how to exchange your order.
    Only products in perfect condition, new, and with all original labels are accepted for exchange.
    Once your exchange request has been confirmed, you must carefully pack the products you wish to exchange in a package or bag of your choice. Please note that as our products are 100% cashmere, you must protect them in the parcel to avoid any damage during transport.

    Shipping address :
    To the attention of customer service
    368 route de Varennes
    21 200 Beaune

    The shipping costs for your exchange are your responsibility. You will receive an email notification to confirm the receipt of your package at our offices and the processing of your exchange.
    The exchange will be processed in the form of a credit note, equivalent to the value of the returned products. This credit can be used to order the products you desire without incurring additional charges, except in cases where there are price differences.

    What happens in case of a payment error?

    If your payment is unsuccessful or not accepted, your order will not be processed. If, by chance, we have already received your order, we will reach out to you to arrange remote payment. Once the payment is successfully received, we will proceed with preparing your order.
    If you haven’t received an order confirmation or a notification of a payment issue, it indicates that your order hasn’t been successfully recorded, and we cannot be held responsible for the failure. In such a situation, we recommend that you contact your bank to identify and address the issue.

    Which payment methods are accepted?

    You have several payment methods to choose from, including credit/debit cards, Apple Pay, or PayPal. When using a card for payment, you will need to input your card number, expiration date, and CVV number on the “Payment” page. We accept various types of credit cards, such as Visa, MasterCard, American Express, and other similar cards. Depending on the total amount of your order, you may be directed to the 3D Secure platform to ensure the security of your payment.

    How do I choose the size of the clothes?

    To assist you, each product description on our website includes information about the garment and its cut. If you have any questions or need further details regarding a size or a product, please don’t hesitate to reach out to our Customer Service for assistance.

    What sizes are offered on the site?

    We provide a range of clothing and accessories for babies, girls, and boys, suitable for ages from newborns up to 3 years old.

    Can there be a difference in colour between the product picture on the website and the product?

    Due to variations in monitor calibration, colors may appear slightly different. If you have any uncertainties regarding the color of a product, please don’t hesitate to get in touch with our customer service for assistance.

    How to give a Botiboty gift to a loved one?

    Botiboty provides a wonderful assortment of gifts suitable for both newborns and birthdays. To avail of this service, simply check the “it’s a gift” box in your shopping basket and include your personalized message.
    Your chosen gifts will be meticulously wrapped with great attention to detail in an elegant package that features our company’s logo. Furthermore, your personalized message will be delicately handwritten to add a special touch to the presentation.

    © 2024 botiboty. All Rights Reserved.

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