Site Policies
Terms and condition
Article 1 – Price:
– Prices are in euros and include all taxes.
– Prices may be changed by ANNABELLE ROPARS – AC CACHEMIRE at any time.
– Prices do not include delivery costs, which are payable by the Customer.
– Prices do not reflect promotional offers and personal discounts.
Article 2 – Order:
– Customers must have full legal capacity to place an order.
– Customers must accept the General Terms of Sale before placing an order.
– Ordering is a seven-step process, including product selection, confirming the shopping basket, specifying product options and quantities, providing delivery information, selecting the delivery method, choosing the payment method, and making the payment.
– An email confirmation is sent to the Customer after the order is placed.
Article 3 – Delivery:
– Delivery areas include Metropolitan France, Corsica, and Monaco.
– Customers must verify the accuracy of delivery information provided.
– ANNABELLE ROPARS – AC CA cannot be held liable for non-fulfillment due to unforeseeable and insurmountable factors or force majeure.
– Delivery times do not include Sundays or public holidays.
– If an order contains both available and unavailable items, only the available items will be shipped.
– Products are packaged for transport according to current standards.
– Customers should inspect parcels upon delivery and note any issues on the carrier’s delivery note.
– Any delivery delays should be checked with the carrier, and ANNABELLE ROPARS – AC CACHEMIRE should be notified within 3 working days of any issues.
– The Customer must declare a loss within 60 working days, and ANNABELLE ROPARS – AC CACHEMIRE will make claims with the carrier.
– If a parcel is not tracked down within seven working days, the Customer can request reshipment or a reimbursement.
– The text provides information related to the pricing, ordering process, and delivery procedures for products offered by ANNABELLE ROPARS – AC CACHEMIRE.
Article 4 – Payment:
– Full payment is required when placing an order; no sums paid are considered deposits or down payments.
– Accepted payment methods include PayPal and various bank cards (Carte Bleue, Visa, Eurocard, MasterCard, ApplePay).
– Customers must have necessary permissions to use their chosen payment methods.
– ANNABELLE ROPARS – AC CACHEMIRE reserves the right to suspend or cancel orders in cases of non-payment, disputes, payment incidents, or fraud.
– Supporting documents may be requested from customers as part of the order verification process.
– Security measures, including SSL encryption, are employed to protect online transactions.
– ANNABELLE ROPARS – AC CACHEMIRE retains ownership of products until full payment is received.
Article 5 – Refunds & Credits:
– Refunds can be initiated after the return process, including reporting the return by email and its acceptance by ANNABELLE ROPARS – AC CACHEMIRE.
– Refunds are made via credit card or PayPal and occur within 14 days of receiving the returned products.
– Sale items are not exchangeable or refundable.
– Credit notes may be issued following the return process.
– Credits are generated upon the receipt of the return in the company’s warehouses.
– Credits are valid for one year from the date of issue.
– Credits can be automatically deducted from the amount to pay when making an order.
– These articles provide information regarding payment methods, refund procedures, and the issuance of credit notes for returned items on the ANNABELLE ROPARS – AC CACHEMIRE website.
Article 6 – Liability:
– Products offered are compliant with French laws and standards.
– ANNABELLE ROPARS – AC CACHEMIRE is not liable for non-compliance with laws in the delivery country.
– The customer is responsible for checking local authorities’ regulations on the importation and use of ordered products.
– ANNABELLE ROPARS – AC CACHEMIRE is not liable for Internet-related issues like interruptions, viruses, or intrusions, nor for events categorized as force majeure by the courts.
– Hyperlinks to external websites are not ANNABELLE ROPARS – AC CACHEMIRE’s liability, and they should comply with legal regulations.
Article 7 – Force Majeure:
– Neither party is considered in breach of its contractual obligations if due performance is delayed, hindered, or prevented by accidental events or force majeure.
– Force majeure refers to external, unpredictable, unavoidable, or unforeseen events beyond the parties’ control.
– The affected party must notify the other within ten business days of becoming aware of the circumstances.
– The parties will meet within one month to assess the impact and decide on the contract’s continuation, except in cases of force majeure.
Article 8 – Personal Data:
– Customers, visitors, and order recipients have the right to access, modify, rectify, and delete their personal data processed by ANNABELLE ROPARS – AC CACHEMIRE, as well as the right to object to data being used for direct marketing purposes.
– These rights can be exercised by contacting Customer Services.
– Personal data collected is used to process orders and may be used to inform customers about products or services from ANNABELLE ROPARS – AC CACHEMIRE and its partners.
– Customers can choose to receive information by email and can opt-out anytime.
– Customers who consent may receive emails about offers from ANNABELLE ROPARS – AC CACHEMIRE’s trading partners.
– ANNABELLE ROPARS – AC CACHEMIRE uses data collection systems such as cookies. Cookies are used to indicate previous visits and help identify shopping baskets.
– For further details, customers can contact Botiboty Customer Services at contact@botiboty.com.
Article 9 – Intellectual Property:
– All data on the www.botiboty.com site is protected by copyright, trademark, and intellectual property rights.
– Private use is permitted but does not include professional or bulk distribution.
– Users are prohibited from reproducing, modifying, or broadcasting any content from the site without ANNABELLE ROPARS – AC CACHEMIRE’s prior consent.
– Hypertext links to the site require ANNABELLE ROPARS – AC CACHEMIRE’s express consent.
– The total or partial reproduction of ANNABELLE ROPARS – AC CACHEMIRE’s catalog is strictly prohibited.
Article 10 – Full Terms:
– Changes in legislation, regulations, or court decisions cannot invalidate these General Terms of Sale.
Article 11 – Duration & Applicability:
– These Terms apply as long as ANNABELLE ROPARS – AC CACHEMIRE’s online services are available.
– ANNABELLE ROPARS – AC CACHEMIRE can adjust or amend these General Terms of Sale at any time. The applicable Terms are those accepted by the Customer on the day the order is placed.
Article 12 – Governing Law & Competent Courts:
– Sales of ANNABELLE ROPARS – AC CACHEMIRE’s products are governed by French law.
– Disputes related to the contract between ANNABELLE ROPARS – AC CACHEMIRE and the customer will be referred to the French courts unless settled out of court.
Legal Notice
BOTIBOTY – ANNABELLE ROPARS – AC CACHEMIRE SAS:
Registered Office : 368 route de Varennes, 21200 Beaune, France
Siret : 89054314300014
RCS : 890 543 143 A DIJON
TVA: FR54890543143
Website hosted by OVH: 2 rue Kellermann, 59100 Roubaix, France
The Botiboty Customer Service is available to assist you with any questions you may have.
It is recommended that you review the General Terms and Conditions of Sale, as well as the conditions of use and privacy policy for the www.botiboty.com website to understand the terms and practices related to using the site.
You can contact their customer service team at any time via email at the following address: contact@botiboty.com.
Privacy policy
Our company places a high value on the protection of your personal data. We are committed to collecting and using it in compliance with applicable legislation while respecting your privacy. This policy aims to inform you about the data we collect, how we use it, and how we protect it.
What data do we collect and how do we use it?
Our company, ANNABELLE ROPARS – AC Cachemire, is responsible for the collection, processing, and use of your data. While we are not required to appoint a Data Protection Officer, responsible individuals are designated internally to ensure regulatory compliance and best data protection practices.
What data do we collect and how do we use it?
We collect data that you provide, such as your account information, billing data, financial information, browsing and shopping habits. This data is used to process your orders, manage our customer base, send you newsletters, improve our service, and prevent fraud.
With whom do we share your data?
Your data may be shared with third parties such as our service providers, partners, and affiliated companies for order processing, newsletter distribution, and service optimization.
Transfer of Personal Data
We use cookies to enhance website navigation and collect data on your browsing habits. You can customize cookie settings in your browser. Some features rely on third-party services, such as social networks, which use cookies with your consent.
Newsletters and Advertising
If you have given your consent, you will receive our newsletters.
How long do we retain your data?
We retain your data for the duration necessary for the purposes for which it is collected, in accordance with applicable legislation.
Your Rights and Choices
You can access, modify, update, or delete your data at any time.
We take the protection of your personal data very seriously and are committed to respecting your privacy while adhering to the law. Please feel free to contact us if you have any questions or concerns regarding your personal data.
Refund policy
BOTIBOTY’s return policy states the following:
Right of Withdrawal: In accordance with Article L.221-18 of the Consumer Code, the Customer has a period of 14 days to return the ordered Products. This period starts from the day after the delivery of the order. Each Product must be returned intact, clean, complete, in its original packaging, including any gift packaging, identification label, or single-use seal.
Return Procedure: You can contact us by phone from Monday to Friday between 10:00 AM and 5:00 PM or by email at contact@botiboty.com, indicating “Return Request + your order reference” in the email subject. We will process your request within 48 hours of receipt and send you a confirmation along with instructions for returning your order.
Inspection of Returned Products: All returned products are inspected. Any incomplete, damaged, worn, or soiled product will not be accepted for return and may, at BOTIBOTY’s discretion, be returned at the Customer’s expense or retained.
Refund: Products purchased on the website www.botiboty.com can only be exchanged on the website, and a credit note will be issued if an exchange is not possible. For more details, you should refer to the General Sales Conditions.
Refund Procedure: If the Customer wishes a refund under the right of withdrawal, they must follow the return procedure explained on the website www.botiboty.com. Once the withdrawal conditions are met, BOTIBOTY will refund the Customer the full amount paid for the returned Products within 14 days of exercising the right of withdrawal, in accordance with Article L.221-24 of the Consumer Code. The refund will be made via the payment method used for the purchase.
Ensure that you comply with these conditions and procedures to exercise the right of withdrawal and receive a refund.